UofL Physicians

Operations Analyst

Job ID
# of Openings
Pediatrics - General Pediatrics



Analyze large amounts of healthcare administrative data using advanced statistics and / or data mining methods.  Highly skilled at transforming raw data into meaningful business insights that will drive targeted improvement efforts to maximize clinical and operational outcomes.  Develop and maintain tools which will allow end users to independently access department, division, physician, and location level scorecards and reports.  This position will support patient care operations, population health, quality improvement, patient experience, and clinical cost strategies. 



  • Data and Analytics: Develop metrics and analytics to measure performance, generate actionable insights, and drive business strategy. Independently execute analysis, including information gathering, methodology design, and final representation / visualization of the data.  Must be able to translate data into concise and easily understood graphs and reports demonstrating patterns, trends, and opportunities.  Data techniques to be utilized: data mining, statistical analysis, population health studies, data aggregation, optimization methodologies, and predictive modeling.
  • Serve as an analytics subject matter expert to assess business questions and problems, design studies, and provide recommendations. Ability to interact and communicate effectively with physicians, nurses, finance experts, and IT staff, including business analysts associated with analytics and reporting.
  • Reporting and Presentations: Conduct formal presentations in a clear, concise and informative manner to both internal and external groups as requested.



  • Bachelor's degree in statistics, epidemiology, econometrics, public health, data mining, mathematics, social or actuarial sciences, or other related analytical / data/ business information field AND  2 years of relevant experience.
  • Working knowledge of advanced statistical methods and modeling used in analyzing healthcare, working with industry standards, trends, research methods and findings, and health related case-mix and risk adjustment methods.
  • Working knowledge of  data flows, standard business information tools, programming/query languages, ICD-9/10, CPT4, DRG, HCPCS...
  • Working knowledge of quality metrics, medical cost, utilization trends, disease specific utilization, financial modeling, medical expense savings, and grouping methodologies.
  • Able to demonstrate literacy of health data and statistical analysis tools.
  • Ability to relate and deal effectively with health care providers, administrators, support staff and general public with a high degree of tact and discretion.
  • Excellent oral, written, and public speaking skills are essential.


  • Service Excellence – responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information
  • Organized – manages time effectively, keeps tasks appropriately prioritized
  • Flexible – ability to change directions as needed for the good of the department or organization
  • Critical Thinking – ability to think through issues and identify appropriate options
  • Work Ethics – motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency
  • Interpersonal – can build effective, strong working relationships with employees, colleagues, management and vendors through trust, communication, and credibility
  • Team – ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcome.
  • Emotional Intelligence – ability to not take issues personal, see the big picture in emotionally charged situations and respond in a mature, professional, composed manner
  • Self-Awareness – ability to reflect, understand limitations, and seek appropriate assistance and guidance
  • Judgment – exercises discretion and due diligence when making decisions and recommendations
  • Quality – is able to perform work in a neat, efficient, well-coordinated, well communicated manner with a high degree of accuracy and professionalism
  • Presentation – can speak in front of people to deliver necessary material or messaging
  • Proactive - anticipates and plans for problems before they arise
  • Ability to influence professionals of senior management level.
  • Solid sense of confidentiality and discretion.
  • Exceptional interpersonal, leadership, and communication skills.



Office environment – office, sitting, computer, walking, lifting etc.


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