The Director of Outpatient Medical Oncology/BMT at the Brown Cancer Center will direct, coordinate and evaluate the outpatient Medical Oncology and BMT clinical operations. This includes overseeing clinical and ancillary staff, ensuring the smooth flow of quality patient care from the time of patient scheduling to patient checkout. The Director will work collaboratively with all leadership at ULH/BCC/UL/ULP/CHI and KentuckyOne Health.
The Director utilizes leadership and management skills to support the philosophy, mission, goals and objectives of University Hospital and the Brown Cancer Center. The Director is responsible for administrative oversight, program development, financial management and effective human resource management. The Director will set the tone of collaboration between all departments of University Hospital, patients and families, faculty and staff, as well as, area schools of nursing and allied health, ensuring excellence in patient care. The Director will lead clinical nursing practice, identify capital and operational needs and maintain staffing resources.
LIST THE ESSENTIAL FUNCTIONS PERFORMED BY THIS POSITION
1. Provides leadership to Outpatient Medical Oncology/BMT clinical and ancillary staff that reflects the mission, vision, and philosophy of the institution. Oversees daily operations and takes lead in improving processes.
2. Develops annual budgets (revenue, expenses and capital). Ensures charges are entered and reconciled daily. Reviews monthly financial reports and is able to justify/explain variances. Operates department within budgetary limits and looks for ways to improve efficiency. Balances quality and cost in making decisions on how resources are utilized and budgeted. Understands requirements of outpatient oncology reimbursement including coding and billing requirements and ensures that billing processes are efficient and compliant with department policy.
3. Performs all HR functions-completes personnel requisitions, interviews candidates, participates in the hiring process, counsels/coaches/disciplines as appropriate, participates in the orientation process, prepares/reviews/revises job descriptions, evaluates performance, oversee payroll, etc. Enforces all University Hospital Human Resource policies. Ensures that staff meet organizational behavioral standards. Participates in recruiting and retention efforts to facilitate an adequate number of qualified staff. Maintains position management report.
4. Ensures compliance with all regulatory agency requirements.
5. Takes lead in department policy and procedure development. Reviews/revises policies and procedures as appropriate. Ensures all department policies and procedures are consistent with the standards of University Hospital, regulatory agencies and professional oncology organizations. Communicates new and revised policies and procedures to staff.
6. Identifies quality improvement activities for department. Monitors quality data and initiates action as necessary. Participates in hospital-wide quality improvement activities and survey processes. Ensures that quality care is being delivered at all times. Maintains a safe environment for patients, visitors and staff.
7. Takes lead in implementation/integration of information systems.
8. Works cooperatively with all University Hospital and Brown Cancer Center leaders. Collaborates with community leaders of many disciplines to meet customer needs and promote the development of oncology services and staff.
9. Evaluates patient/staff/physician satisfaction. Reviews patient satisfaction data and comments monthly and shares with staff. Implements activities to improve the patient/family experience at University Hospital and the Brown Cancer Center. Addresses any complaints or concerns in a timely manner. Reviews staff satisfaction data annually and implements activities to improve staff satisfaction. Rounds with all staff regularly. Rewards and recognizes staff based on staff recommendations, rounding and comments noted in patient satisfaction surveys. Evaluates turnover risks and implements strategies to reduce staff turnover. Maintains on-going interface with medical staff and acts on concerns in a timely manner.
10. Attends and actively participates in all assigned committees and meetings.
11. Communicates regularly with VP of BCC, BCC Medical Director, CNO of University Hospital, direct reports and staff members.
12. Provides opportunities for staff education and development. Participates in Oncology education offerings.
13. Delegates appropriately.
14. Clinical resource for University Hospital and department.
15. Maintains professional development by seeking opportunities for continued learning. Maintains Oncology certification. Maintains membership and involvement in the Oncology Nursing Society.
16. Performs other duties assigned by authorized personnel or as required to meet the needs of the facility, internal and external customers in support of the hospital’s mission and values.
EDUCATION & TRAINING: BSN required, Masters degree (MSN, MHA, or MBA) required within 3 years of hire.
Experience (required and preferred):
Clinical experience with diverse oncology patient mix, including hematology/oncology, bone marrow/stem cell transplantation a plus. Demonstrated leadership skills, excellent decision making, promoting safe patient care and customer satisfaction required. Must have knowledge of regulatory and reimbursement requirements and proven track record of successful program management. Experience in academic medical center cancer program a plus. A track record of working successfully with physicians and other clinicians, as well as community involvement related to cancer services is required.
LICENSE & CERTIFICATION:
RN License in the State of Kentucky, OCN required, BLS required