UofL Physicians

Patient Access Representative I

US-KY-Louisville
Job ID
2017-4517
# of Openings
1
Category
Call Center
Department
Access Center - Patient Access

Overview

JOB SUMMARY

This will be a Part-time position. The Access Center Partner I is responsible for communicating with patients and physicians in a timely and professional manner. As a first point of contact, the person will create a positive impression for U of L Physicians while scheduling patient appointments according to clinic operating standards.

JOB RESPONSIBILITIES                                              

  • Answer all incoming calls with exceptional customer service with a focus on compassionate patient centered care
  • Schedule new, return, and referring provider appointments within assigned group or warmly transfer to level II agents
  • Accurately schedule patient appointments in accordance with physicians’ template and guidelines using access center technologies
  • Regularly monitor guided schedule documents to ensure up to date scheduling compliance
  • Determine appropriate physicians for all non-directed referrals
  • Reschedule patients using proper functions
  • Field non-clinical patient questions or transfer to appropriate clinical parties
  • Set patient’s expectations for their visit ensuring an excellent patient experience
  • Call patients to reschedule appointment when clinic is cancelled
  • Use Allscripts, Centricity Business, online paging systems as well as retrieve information from other hospital systems
  • Treat all matters confidentially concerning patient information according to HIPAA guidelines.
  • Adhere to group productivity and quality metrics
  • Other duties as assigned.

 

MINIMUM EDUCATION & EXPERIENCE

  • High School Diploma or Equivalent required
  • Excellent customer service skills required
  • Two years of scheduling in a multi-specialty clinic, preferred

 

KNOWLEDGE, SKILLS, & ABILITIES

  • Successful completion of all required training
  • Must be dependable, professional and a team player
  • Excellent organizational and communications skills and ability to work independently
  • Ability to adhere to deadlines
  • Seeking energetic, motivated candidates

WORKING CONDITIONS

  • Call center/office environment with regular sitting at a desk with the use of a computer and telephone

JOB REQUIREMENTS

  • Candidates upon hire will complete an electronic I-9 verification
  • Only those candidates whose experience best meets our requirements will be contacted
  • University of Louisville Physicians is an Equal Opportunity Employer
  • Current UofL Physicians employees must follow the UofL Physicians Internal Transfer Policy

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