The Patient Connect Supervisor will provide leadership and direction to maintaining a high functioning multispecialty scheduling, referral, and registration call center operations. The supervisor is responsible for all Call Center operational aspects in relation to their assigned POD, including hiring, training, managing to quality and productivity standards, and staff development. This position will meet POD service level agreements with supported departments and maintain collaborative relationships with physician practice leadership. The supervisor should have strong knowledge of physicians practice scheduling, revenue cycle concepts, and effective leadership skills.
MINIMUM EDUCATION & EXPERIENCE
KNOWLEDGE, SKILLS, & ABILITIES