UofL Physicians

Patient Access Educator

Job ID
# of Openings


Patient Access Educator is responsible for delivering individual and group on-the-job training to new and current patient access staff. Assist with the design and implementation of training tools, develop curricula and instruct participants in related patient access front-end processes.


Educator would round with patient access areas while observing and monitoring front-end functions and providing feedback to management and specialized instruction to staff.  Helps in the development of system enhancements and performs subsequent testing for enhancements to the registration and scheduling systems. Develop training documentation, tools and job aids. 


  • Facilitates staff development by promoting learning experiences and tailoring to the needs of the individual employees
  • Define the knowledge, skills & abilities required for patient access employees to perform given responsibilities as requested
  • Suggest exercises and/or case studies to reinforce learning
  • Observe staff working on Patient Access functions in clinical/hospital areas to answer questions, provide additional training, identify issues/concerns and facilitate ongoing integration of automated systems
  • Audit accounts (i.e. MSP, insurance plans, complete registration, etc.)
  • Provide coaching regards to education opportunities
  • Attend meetings and represent Patient Access as a subject matter expert
  • Participate in continuous process improvement teams and assist in the coordination and completion of short-term, long-term and special projects as appropriate
  • Maintain current knowledge of relevant technology and best practices
  • Assist with testing patient access components of courseware developed tools, products and system software upgrades
  • Monitor that employees are meeting all assigned testing and compliance guidelines
  • Demonstrates attention to detail in data gathering, documentation and record keeping


This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.



  • High School Diploma or equivalent required
  • Excellent customer service skills required
  • Two years of relevant patient access experience required
  • Teaching and corporate training experience preferred


  • Must be dependable, professional and a team player
  • Critical thinking skills
  • Solid oral and written communication skills
  • Ability to create effective Power Point Presentations
  • Ability to adhere to deadlines
  • Energetic, motivated individual that connects well with people



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