UofL Physicians

Adminstrative Director, Outpatient Clinics

US-KY-Louisville
Job ID
2017-4878
# of Openings
1
Category
Administrative/Finance

Overview

Position Title:                  Administrative Director

Department:                    Pediatrics

Building:                           Multiple Pediatric Sites of Care: Novak Center for Children’s Health; Kosair Charities Centre; General Pediatrics-Stonestreet; Old Brownsboro Crossing; Bingham Center

Full Time/Part Time:      Full-Time

Exempt/Non-Exempt:    Exempt

 

JOB SUMMARY

Administrative Director for Pediatrics is responsible for the day-to-day operations of outpatient pediatric clinics as assigned, including but not limited to clinic operations, patient access, workforce management, revenue cycle management, operations budgets and regulatory compliance. The Director will supervise Practice Managers and support their teams in optimizing clinic process flow and Provider, staff and patient experiences, while also partnering with the finance team on executing service line development strategies that yield strong, sustainable financial results.

Responsibilities

JOB RESPONSIBILITIES

 

  • Direct clinic operations including but not limited to patient access, scheduling, patient flow, maintaining or replacing clinical equipment, quality and safety programs and patient/family relations. Partner with leadership to identify, develop and execute clinical practice service standards and related policies and procedures.
  • Ensure clinical operations remain compliant with governmental regulations and industry requirements and advise Vice Chair for Clinical Operations, Executive Director and faculty of changes to legislation or regulatory agencies that may impact the clinic(s).
  • Partner with finance leaders in managing the comprehensive finances for the department including but not limited to budgetary planning, preparation, coordination, and implementation and monitoring to support and sustain the department, opportunities to increase support and services and ability to meet strategic initiatives. Assist leadership in developing and negotiating memoranda of Agreement, contracts on financial matters with other affiliated entities as needed.
  • Responsible for ensuring processes necessary for effective revenue cycle operations are consistently executed in the clinics, including but not limited to timely accurate registration, eligibility verification, timely charge entry, point-of-service cash collections and relevant aspects of the denial management process.
  • Define, develop and map analytical projects with leadership for measuring and reporting of execution effectiveness for all clinical operations, strategic initiatives, providers and personnel.
  • Assist Executive Director in all human resource activity for the Department, including but not limited to workforce modelling, recruitment and retention of a high-performing workforce, productivity analysis and training and development.
  • Oversee administration of facilities as assigned including but not limited to identifying space needs and solutions, preparation of recommendations to maximize space and managing space and equipment lease agreements.
  • Collaborate with Practice Managers and other clinic leaders to facilitate a positive, productive and rewarding work environment, comprised of highly engaged Providers and staff motivated to contribute to the short- and long-term success of the organization.
  • Assist with special projects as assigned, including project coordination, timelines, reporting and notification of delays.
  • Routinely privy to confidential information at the highest level of the organization; respects and protects the privacy of the organization and the individual.
  • Other duties as assigned.

Qualifications

MINIMUM EDUCATION & EXPERIENCE:

  • Bachelor’s Degree required (Business, Accounting, Healthcare Administration or Related Field)
  • Master’s Degree preferred (MBA, MHA, MSN)
  • LEAN/Six Sigma Process Improvement certification and/or training preferred
  • Previous experience with an EHR required
  • Minimum seven years of progressive management experience required, preferably in a healthcare setting

 

KNOWLEDGE, SKILLS ABILITIES

 

  • Interpersonal – can build effective, strong working relationships with employees, colleagues, management, consultants, and media through trust, communication, and credibility
  • Service Excellence – responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information
  • Critical Thinking – ability to think through issues and identify appropriate options
  • Work Ethics – motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency
  • Proactive - anticipates and plans for problems before they arise
  • Organized – manages time effectively, keeps tasks appropriately prioritized
  • Flexible – ability to change directions as needed for the good of the department or organization
  • Team – ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcome
  • Emotional Intelligence – ability to see the big picture in emotionally charged situations and respond in a mature, professional and composed manner
  • Self-Awareness – ability to reflect, understand limitations, and seek appropriate assistance and guidance
  • Judgment – exercises discretion and due diligence when making decisions and recommendations
  • Quality – is able to perform work in a neat, efficient, well-coordinated, well-communicated manner with a high degree of accuracy and professionalism
  • Presentation – can speak in front of people to deliver necessary material or messaging
  • Professionalism – Maintains a professional appearance at all times.
  • Extensive experience in working with Word, Excel and other office programs

 

 

WORKING CONDITIONS

 

Normal Office and Patient Care Setting—typically sitting at desk, intermittent walking, standing or stooping   May require some travel and overnight stays.  May require light lifting at times (25 lbs. or less).  Requires good hearing.  Requires good near or distant vision.  Requires distinguishing colors and/or depth perception to judge distances.  Requires handling, by seizing, holding, grasping or turning hands, but without finger dexterity.

 

JOB REQUIREMENTS

  • Candidates upon hire will complete an electronic I-9 verification.
  • Only those candidates whose experience best meets our requirements will be contacted.

HOW TO APPLY

  • Please follow the URL link to submit your resume:

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